Team helps brew award-winning ways
South Hedland McDonald’s has come out on top, winning the 2016 McCafe of the year for Western Australia.
McDonald’s South Hedland owner Catherine Jessop said the win was a reflection of the great team at the store.
“It’s taken us a good two to three years to get us where we are today, which is a really good run,” she said.
“We just try to encourage our staff to learn as much as they can and practice, practice, practice, and you can really see the effect of all their hard work with this win.”
Ms Jessop said her staff are so committed to their job and to making the best coffee for Hedland that staff members have purchased their own machines at home to practice their barista skills.
After discovering the cafe had not only won the prestigious McDonald’s award, but also achieved an overall rating of five on TripAdvisor, Ms Jessop hopes they can go back to back and win the award again for 2017.
“We have such a great little culture in the cafe which we are trying to push out to the rest of the store,” she said.
Ms Jessop had high praise for the McCafe crew, saying they are a unique little group she’s proud to call her own.
“We have an open conversation, they say what they feel and I like that two-way communication,” she said.
“I don’t need to ask them to do things, they bring their ideas to the table, organise themselves and look after each other, which is really great.”
McDonald’s South Hedland was taken over by Ms Jessop and her husband Luke in 2010 and has since grown to win multiple Statewide awards.
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